Latest Practice News

Friends And Family Test

To follow:


Minor Illness / Injuries

If you have a Minor injury during surgery hours we will be happy to treat you, West Suffolk Hospital A&E department is for seriously ill or injured patients.

If you have cuts, bruises, Strains, sprains, Think you might need an X-Ray we can treat you, if you are not sure please phone and one of our clinicians can advise you, It might well reduce the amount of time that you have to wait and allow staff at the A&E department to deal with the seriously ill or injured patients.

WE RUN MINOR ILLNESS CLINICS MONDAY - FRIDAY AT 2.00 PM, THESE CAN BE ACCESSED FROM 8.00A.M.

OUR PHONE LINES ARE OPEN FROM 8.00 AM - 6.30PM MONDAY - FRIDAY.

OUR CLINICIANS HAVE APPOINTMENTS MORNING, AFTERNOON AND EVENING. 8.00 - 11.00 2.00PM - 4.00 PM AND 4.30PM - 6.30PM MONDAY - FRIDAY.

We also run extended hours for people that work or find it hard to access our appointments during normal hours, please enquire at reception.


Self Check

Have you tried the Self check page yet?

It has a good Healthy Eating Planner with many links, it also has a self survey on smoking, depression and child health. Worth giving it a Try!!


Carers:

Are you a carer? Do you need more information on help and support?

if so please contact Kim our Carer liason Officer who will be happy to help you.


On Line Patient Group

Dear Patient

In order to prepare for our next annual survey we are keen to seek your views.

Following last years survey we made the following changes in the surgery:

  • Providing an information board in the waiting room to be regularly updated with topical health education
  • utilization of the television screen in our waiting room to inform you of our services for those who do not use the web site.
  • Reinstating the surgery newsletter.
  • Updating our Practice website to include more vinformation about the services we provide here at Victoria Surgery, and more specific information about what can be accessed in our clinics.

We would be grateful for your feedback regarding these areas.

For our next annual survey (see below) we would be grateful for your comments, so that we can continu to improve our services.

DR V Hunter.


PATIENT PARTICIPATION GROUP

ANNUAL SURVERY

  1. If you need to see a GP (not necessarily the GP that you would like to see) urgently can you normally get an appointment the same day?

Yes      …..                              No        …..

Don’t know/ not needed to         …..

  1. How easy is it to book ahead?

Very easy                                 …..

Fairly easy                                …..

Fairly difficult                            …..

Very difficult                             …..

Don’t know/ not tried                 …..

  1. Would you find it useful to be able to book your appointment on line?

Yes      …..                              No        …..

  1. In the last 12 months have you attended A & E because you felt that you couldn’t get an appointment at the surgery?

Yes      …..                              No        …..

  1. Are you aware that our Nurse Practitioners can refer you for an x-ray/prescribe medication and make referrals to any hospital?

Yes      …..                              No        …..

  1. When you wish to speak to a doctor on the telephone would you prefer:-

      • To be  told a doctor will call you back sometime after 11.30      …..
      • That you are given a time slot within a window of time and

       when to expect the call                                                          …..

      • No preference                                                                                    …..

  1. Dispensary question

Are you aware that if you live out of town – we could dispense to you or even deliver.

       .  Are you            ?          Male     …..                  Female   …..

      .   What age are you?       Under 16          …..                  17-24                …..

                                                25-34                …..                  35-44                …..

                                                45-54                …..                  55-64                …..

                                                65-74                …..                  75-84                …..

                                                Over 85                        …..

       . What ethnic background do you most closely identify with?

                                                White British     …..                  Any other         …..

Are you interested in joining our on line Pt group and filling in a survey if so please e-mail:

eMail viconlineptgroup@hotmail.co.uk